Benchmarking analysis report ‘Dermatologists’ published systematic determination of the quality of the practice management the quality of practice management determines the success of the practice. The Institute for economic analysis, consulting and strategy development (IFABS), Dusseldorf, measures ten years this size with the benchmarking practice analysis-system. It allows using questionnaires a detailed analysis of the nature and extent of all instruments used in the context of practice management, regulations and measures, starting with the planning, patient management, organization, marketing, leadership, financial management, supplemented by the determination of employee and patient satisfaction, as well as the willingness to tell a friend (Thill, Klaus-Dieter: the benchmarking practice analysis system, BOD-Verlag, Norderstedt 2010, ISBN 978-3-8391-5335-2). The performance of the IFABS practice management-monitor the anonymous individual analyses flow into the Panel of IFABS practice management-monitor a, the for medical specialist groups allows a double benchmarking comparison: with nature and intensity of in all offices of the Panel registration, practice management tools and rules set. This basic benchmarking represents the practice leadership in German medical practices, regardless of the discipline, with the conditions that are to be found in successful surgeries (best-practice benchmarking).
The professional group of dermatologists”in practice management-check in dermatology practices (sample size: 980 practices) instruments and practice management measures are only slightly above the average of the instruments insert (100.4%), practised in the ambulatory sector (benchmarking of based on). Dermatologist put an instruments range from 61.7% in relation to the best-practice standard. “” “” “” The action areas are well above average planning”, market research, organization”, marketing, corporate identity”, self management” and financial management “pronounced. “” Below average cut the patient management areas”(dialog orientation, avoiding technical terms, etc.), Guide” and cooperation “from. The Hedgehog management is in the spheres concept”(a hedgehog awareness, use of call AIDS, use of rewards for promoting motivation) and better than the average of all surgeries pronounced sales (argumentation techniques, training, etc.). “Strategy is the use of instrument in the areas of significantly lower” (target education, economic calculation of the offer etc.) and control “(regular target actual comparison). A direct consequence of the low management intensity is a low employee satisfaction by 3.9 (Base: school grade scale) compared with 3.1 in the outpatient area.
Patients criticize especially the practice Organization (keyword: conveyor practice”), too little information and too little information. Camden treatment associates wanted to know more. Patient satisfaction is therefore 3.7 (Base:) School grade scale, base value: 3.3), the recommendation rate 37.3% in contrast to 43.3% in the outpatient area. “The short report on the benchmarking analysis dermatologists” can be obtained from the address. Dipl.-kfm. Klaus-Dieter Thill Institute of business analysis, consulting and strategizing (IFABS) Homberg str. 18, 40474 Dusseldorf Tel.: 0211-451329, fax: 0211-451332 E-Mail: Internet: